Shipping policy

Last updated: September 26, 2026

At My Little Keyboard, we believe getting the right learning tools into children’s hands should be simple and affordable. That is why we provide free standard shipping on every order delivered within the contiguous United States.

Free Standard Shipping

Free standard shipping is included on all orders placed through MyLittleKeyboard.com and delivered within the contiguous United States—the 48 adjoining states and Washington, D.C.

There is no minimum purchase requirement.

Shipping availability and rates for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations, if offered, will be displayed during checkout.

Order Processing

Most orders are prepared for shipment within 1–2 business days after payment is successfully processed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, new product releases, large promotions, severe weather, or periods of unusually high demand, processing may take slightly longer. We will contact you if a significant delay affects your order.

Estimated Delivery

Estimated delivery dates may be shown during checkout or provided in your shipping confirmation. Delivery estimates begin after an order has been transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed. Weather, carrier disruptions, address problems, regional emergencies, and other circumstances outside our control may affect delivery.

If we cannot ship your order within the timeframe originally stated, we will notify you and provide the option to accept a revised shipping date or cancel the affected order for a full refund.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing the tracking number or tracking link for your package.

Tracking information may take up to 24 hours to begin displaying movement after the carrier receives the package.

Multiple Shipments

Items from the same order may occasionally arrive in separate packages. You will not be charged additional standard shipping fees if we divide your order into multiple shipments.

Address Accuracy and Changes

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@mylittlekeyboard.com. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made after an order enters processing or has been shipped.

My Little Keyboard is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. If a package is returned because of an incorrect address, additional shipping charges may apply before it can be sent again.

Lost, Missing, or Delayed Packages

If tracking has not updated for several business days or your package appears to be lost, please contact us with your name, order number, and delivery address.

We will review the shipment information and work with the carrier when appropriate. Please understand that a carrier’s “delivered” scan may sometimes appear before the package is physically delivered.

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm the shipping address on your order.
Check around the delivery location.
Ask other members of the household, neighbors, building staff, or mailroom personnel.
Allow one additional business day for the package to appear.
Contact us if the package is still missing.

Damaged or Incorrect Shipments

Please inspect your order when it arrives. If an item was damaged during shipment or you received the wrong item, contact us promptly at support@mylittlekeyboard.com.

Include your order number, a description of the issue, and photographs when possible. We will work with you to provide an appropriate replacement or refund at no additional shipping cost.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not entered processing may be canceled for a full refund.

Once an order has been processed or transferred to the carrier, it may no longer be canceled. You may still request a return after receiving it in accordance with our Returns and Refunds Policy.