Contact information

We’re Here to Help

Have a question about My Little Keyboard, My First Mouse, an existing order, product compatibility, a warranty claim, or purchasing for a school or organization? Our team is happy to help.

Johnny World Products is a small, family-owned U.S. business, and we appreciate every family, teacher, school, and organization that chooses our products.

Contact Information

Customer Support Email:
support@mylittlekeyboard.com

Toll-Free Phone:
877-394-9397

Mailing Address:
Johnny World Products
539 West Commerce Street, #3145
Dallas, TX 75208
United States

We aim to respond to emails and contact-form submissions within 1–2 business days. Response times may be slightly longer on weekends, holidays, or during periods of unusually high demand.

Send Us a Message

You may also use the contact form below. To help us respond quickly, please include:

  • Your full name

  • Email address

  • Phone number, if you would like a telephone response

  • Order number, if applicable

  • Product name

  • Reason for contacting us

  • A clear description of your question or concern

Please do not submit credit-card numbers, passwords, Social Security numbers, or other sensitive personal information through the contact form.

Order Support

For help with an existing order, include your order number and the email address used during checkout.

We can assist with:

  • Order status

  • Tracking questions

  • Address corrections

  • Damaged or incorrect products

  • Missing packages

  • Returns and refunds

  • Product setup and troubleshooting

If you need to cancel an order or change a shipping address, contact us as soon as possible. We will make reasonable efforts to help, but changes cannot be guaranteed after an order enters processing or ships.

Product Compatibility

Not sure whether My Little Keyboard or My First Mouse will work with your device?

Please provide:

  • Device manufacturer

  • Exact device model

  • Operating system

  • Available USB port type

  • Application or educational program you plan to use

Our team will provide the best compatibility guidance available. Compatibility may still depend on the device, operating system, adapter, hub, application, and school-administered settings.

Schools and Organizations

We welcome inquiries from:

  • Preschools and Pre-K programs

  • Elementary schools and school districts

  • Head Start programs

  • Childcare and daycare centers

  • Libraries

  • Homeschool organizations

  • Learning centers

  • Nonprofit organizations

  • Occupational and developmental programs

  • Government and institutional buyers

To request school or organization pricing, please include:

  • Organization name

  • Your name and job title

  • Product or products of interest

  • Estimated quantity

  • Shipping ZIP code

  • Requested delivery date

  • Purchase-order requirements

  • Tax-exempt status, if applicable

  • Any request for a product sample or formal quote

Email school and organization inquiries to support@mylittlekeyboard.com with “School or Organization Quote” in the subject line.

Lifetime Warranty Support

My Little Keyboard and My First Mouse are protected by our Lifetime Limited Warranty for as long as the original purchaser owns the product, subject to the complete warranty terms.

To start a warranty claim, include:

  • Your name

  • Order number or proof of purchase

  • Product name

  • Approximate purchase date

  • Description of the problem

  • Current shipping address

  • Photographs or a short video, when helpful

Use “Lifetime Warranty Claim” as the email subject.

Returns

Please contact us before mailing a return. Our team will provide the correct return instructions and return address.

Do not send products to our public mailing address unless our support team specifically instructs you to do so. Unauthorized returns or packages mailed to the wrong location may be delayed or refused.

Please review our Returns and Refunds Policy for complete eligibility and return-shipping information.

Accessibility Assistance

If you experience difficulty using our website or need product information, ordering assistance, warranty support, or another service in an accessible format, please contact us.

Use “Accessibility Assistance” as the email subject and tell us what assistance or format would be most helpful.

Product Safety Concerns

Customer safety is important to us. If you need to report a potential product-safety issue, email support@mylittlekeyboard.com with “Product Safety” in the subject line.

Include the product name, purchase information, a description of what occurred, and photographs when available. Stop using a product if you believe continued use could be unsafe.

Media, Retail, and Partnership Inquiries

For retail opportunities, wholesale inquiries, media requests, product reviews, educational partnerships, or other business proposals, contact support@mylittlekeyboard.com and clearly identify the nature of your request.

Thank You

Thank you for supporting Johnny World Products and My Little Keyboard. We look forward to helping your little learner take their first steps toward confident computer use.