Refund policy

Last updated: September 26, 2026

We want families, teachers, schools, and learning organizations to feel confident when ordering from My Little Keyboard. Products purchased directly through MyLittleKeyboard.com may be returned within 30 calendar days of delivery, subject to the terms below.

Return Eligibility

To be eligible for a standard return:

The return must be requested within 30 calendar days after delivery.
The product must have been purchased directly from MyLittleKeyboard.com.
The product must be returned with its included components and accessories.
The product must be clean and free from damage beyond what would reasonably occur while inspecting or briefly testing it.
Proof of purchase or the original order number must be provided.

Original packaging is strongly encouraged but is not required when the product and all included components can be returned safely.

We do not charge a restocking fee for eligible standard returns.

Starting a Return

Before sending a product back, email support@mylittlekeyboard.com with:

Your name
Order number
Product being returned
Reason for the return
Whether the product has been opened or used

We will provide return instructions and the correct return address. Please do not mail a return to our public mailing address unless our support team specifically instructs you to do so.

Unauthorized returns or packages sent to the wrong address may be delayed or refused.

Return Shipping

For a standard return based on preference, compatibility, or a change of mind, the customer is responsible for return shipping.

We recommend using a trackable shipping method and retaining the tracking number until your refund has been completed. We are not responsible for return packages that are lost or damaged before reaching the designated return location.

If you received an incorrect, damaged, or defective product, My Little Keyboard will provide return or replacement instructions at no additional standard shipping cost.

Because standard outbound shipping is free, there is no original standard shipping charge to deduct from an eligible refund. Optional expedited shipping charges, if offered and selected, are not refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, does not function properly, or is different from what you ordered, email support@mylittlekeyboard.com as soon as reasonably possible. Include your order number, a description of the problem, and photographs or a short video when helpful.

After reviewing the issue, we will provide an appropriate replacement, return label, or refund.

Defects reported after the 30-day return period may still qualify for coverage under our Lifetime Limited Warranty.

Refunds

After your return is delivered, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.

If only part of an order is returned, the refund will apply only to the eligible returned item or items.

Exchanges

If you would like a different product, please contact us. Depending on inventory and the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

Replacement products are subject to availability.

Items That Cannot Be Returned

The following generally are not eligible for standard returns:

Products returned more than 30 days after delivery
Products damaged through misuse, neglect, unauthorized modification, improper cleaning, or improper storage
Products missing substantial components or accessories
Gift cards
Items clearly marked “final sale”
Bulk or specially quoted institutional orders that were sold under separate written return terms

These exclusions do not limit rights that cannot legally be excluded or valid claims under our Lifetime Limited Warranty.

Purchases From Other Retailers

Products purchased through Amazon, Walmart, eBay, another marketplace, or another authorized retailer must be returned through that seller under its applicable return policy.

Eligible products purchased from an authorized seller may still qualify for our Lifetime Limited Warranty. Proof of purchase may be required.

Cancellations

Contact support@mylittlekeyboard.com as soon as possible if you need to cancel an order.

We will make reasonable efforts to cancel orders that have not entered processing. Once an order has been processed or shipped, it cannot be canceled and must be handled as a return.